Last updated: November 1, 2024 · Effective date: November 1, 2024
Infosignals LLC ("Infosignals," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infosignals.com or engage our services.
Infosignals operates globally and serves clients in the United States and internationally. We comply with applicable data protection laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy regulations.
We may collect the following categories of personal information:
Contact & Identity Data: Name, job title, company name, email address, telephone number, and postal address.
Usage Data: IP address, browser type and version, pages visited, time spent on pages, referral URLs, and other diagnostic data.
Communications Data: Messages you send us via contact forms, email correspondence, and records of calls or meetings.
Contract & Transaction Data: Details related to service agreements, invoices, and payments.
Technical Data: Where you access our client portals: login data, system identifiers, and session information.
We collect data through: direct interactions (forms, emails, phone calls, and meetings); automated technologies such as cookies and web beacons; and third-party sources including our CRM, analytics providers, and marketing platforms. We do not purchase personal data from data brokers.
We use your personal data to: respond to inquiries and deliver our services; manage our client relationships and contracts; send relevant service updates, newsletters, and marketing communications (with your consent where required); improve our website and service offerings; comply with legal and regulatory obligations; and protect the security and integrity of our systems.
We process data under the following legal bases: performance of a contract; legitimate business interests; compliance with legal obligations; and consent (where explicitly obtained).
Infosignals does not sell your personal data. We may share data with: service providers and subprocessors acting on our behalf (bound by confidentiality and data processing agreements); professional advisors such as lawyers and accountants; and regulatory or law enforcement bodies where required by law.
In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Client data related to service contracts is typically retained for seven (7) years after contract conclusion to satisfy tax and accounting obligations. Website usage data is generally retained for no longer than twenty-six (26) months. You may request earlier deletion of your data subject to the rights described in Section 8.
Infosignals employs industry-standard technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, regular security audits, and staff training. While we take commercially reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to report any suspected security vulnerabilities to security@infosignals.com.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of access: Request a copy of the data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data, subject to legal retention requirements.
Right to restriction: Request that we limit processing of your data in certain circumstances.
Right to data portability: Request transfer of your data in a machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
California residents: Under the CCPA, you have the right to know, delete, and opt-out of the sale of personal information. Infosignals does not sell personal information.
To exercise any of these rights, please contact privacy@infosignals.com. We will respond within thirty (30) days.
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and support our marketing efforts. We use strictly necessary cookies (required for site function), analytics cookies (e.g., Google Analytics), and preference cookies.
You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect the functionality of our website. For more information, see our Cookie Policy or contact us at privacy@infosignals.com.
Infosignals operates globally with offices in the United States, United Kingdom, and Argentina. Your personal data may be transferred to and processed in countries other than your own. Where we transfer data from the European Economic Area or UK to third countries, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure equivalent data protection standards are maintained.
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at privacy@infosignals.com and we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
If you have questions, concerns, or requests related to this Privacy Policy, please contact our Privacy Team:
For EU/UK data protection inquiries, you also have the right to lodge a complaint with your local supervisory authority.